Wednesday, December 17, 2008
Doctors, after the professionals like engineers, lawyers and charter accountants, have also started gearing up to join the alternative career options for medicos.
Medical transcription, also known as MT, is an allied health profession, which deals in the process of transcription, or converting voice-recorded reports as dictated by physicians and/or other healthcare professionals into text format. Doctors are also hired for training the workforce. They also work as quality analyst for the medical transcription work.
However, some companies also provides high-end knowledge process outsourcing (KPO) where a doctor is required to study the reports of elderly patients and do risk assessment and prepare reports for health Insurance companies in the US.
By outsourcing these jobs, the hospitals and clinics in the US aim to reduce their administrative burden but are increasing the social burden of India.
Owing to the reason that India has 60 doctors/lakh population whereas the USA has 279, the movement of doctors into process outsourcing jobs may turn lethal in a due course when no doctor will be available to entertain your child or even you!
The obvious reason for this social phenomenon is - the doctors are also enjoying this corporate job which is coming with fat pay-packet.
Sunday, October 19, 2008
Nothing is provable; it is all in the area of possibility. Still, we all; sparing the nonsense kids, try our level best to mesmerize the others by depicting our pictures as “the busiest person of the world”. Of course, needless to say that it is the common and the most happening concept which is being exercised, mostly, by the working class to justify the existence of their mythical world. The parameter of the charismatic effect of a persona depends how busy he or she is. If you are “busy” you are interesting, if not, you are a ghetto.
The true egalitarian concept seems valid when all enjoy the same 24 hrs of time.No feudal or scribed powers are allowed to add a bit more. The moaning – “too busy to even breathe” or “you have no idea how busy I am” etc. are nothing but an aspiration axis to become a role model of the society. But it falls flat when the productivity of their packed schedules are being counted.
This, indeed, starts to show the harsh and naked fact that their packed schedules are shields behind which cower deeply stressed individuals unwilling to face up to the awful reality. If their relationship to time has become painful it is because they are untrue to themselves, about who they are meant to be and what they are actually meant to serve. But, the problem arises when the question of “becoming the hotshot who can give you anything but time” stands firmly on the way.
Underline an important fact how profiles of extra ordinary achievers lay stress on how busy the subjects are, seven-days a week. It is entailed as an enviable sign of brilliance rather than as a hint of skewed and potentially unhealthy lifestyle. To be too busy to play your role in the society summarily gives an awful reality of ‘role- conflict’. Those, who are always on the run never meet anyone anymore – not even to themselves! Overall, the cosmic powers have endowed many roles to play in one’s life. The set of each one’s role logically fits with his/her whole tenure of life. Then, why to indulge in a hue and cry of portraying oneself as ‘the busiest person of the world’ remains a mystery. If it is an illusion then it is fine but if not then what else.What are we really starving for through this facet – An overburdened and stressed family, mundane professional life or torn off list of friends?
Thus, the question here comes is – should the marathon runners be felt envy of their hotshot place in the society or they ought to be held responsible for the break-up of their romance with the time? It is obvious that rather than aspiring to be like them, wisdom lies in offering our compassion to these veterans of weary treadmills to nowhere.
Friday, October 17, 2008
The NASSCOM, National Human resource development network and ICRA in their reports point out the cause of attrition as – wage inflation, expectation mismatch, job stagnation and dissatisfaction with company policy.
But despite this one thing is clear and that is, the BPO culture has resulted in the creation of a new class of workers with distinct features and differently conceived identities eroding even the basic rights at work. This class is willing to be trapped into the seduction of money, not knowing where they stand and when their golden age has gone.
They are the ones who joined initially for the sake of fun but later when they wanted to look beyond monetary needs, the road was too long and difficult to retrace.
There is growing paradox in the industry esp. the voice based call centers. Despite of the fact that the BPO firms have much innovation, flexibilities and freedoms, at the core, it denotes a relatively hollow form of life. Portrayal of ‘work as fun’ and ‘workplace as another campus’ is the central logic through which the potential workers are attracted to and engaged in the BPO sector. The superior façade of work in the sector and the vibrant ambience of workplace – with sweeping glass and concrete buildings, factory of jazzy computers, the company of smart and trendy peers –help in drawing educated and fun loving youngsters from urban middle class, who are fascinated with western ways of living and modern work environments. A review of advertisement of BPO reveals that preferred attributes of a call center are that of young graduates/undergraduates with English speaking and comprehension ability. The firm, in their profile and advertisements toss the bright ambience of workplace with lucrative offers as the prime aspect of attraction. The comparatively easy access to job, a good communicator, having little typing skills and a command over English is all that it requires. Though a newly hired agent engages in somewhat slightly elevated job of a receptionist/computer operator or a telephone operator, the firm are found labeling the job with very attractive nomenclature such as customer support associates, customer support officers, customer care officers, customer care executives and so on. All these cumulatively lead to favourable supply conditions in the labour market and the emergence of new genre of workers who stand apart from the regular workers of conventional manufacturing/service sectors in terms of socio-economic and demographic attributes. More or less, it fails to garner the prestige of “white collar job” among the youths now. The reason which can be summoned through the dialectic of data which reveals that the average year of education of the new breed of workers is16 years fills the qualified breeds to alienate from the main stream. It gives only the idea of work as fun rather than any seriousness and sincerity with professional touch.
This is really a conundrum to understand the BPO life-cycle. The average tenure at a voice-based Indian BPO is merely 18 months and 3-4 years for the other types of business process outsourcing firms in comparison to the normal service life of 25-30 years. Despite of all the positive features of attracting the young breed of ‘educated labourer class’ why the BPO is facing the annual attrition rate of around 50-60% needs an exigency of to be pondered over. The NASSCOM, National Human resource development network and ICRA in BPO report point out the cause of attrition as – wage inflation, expectation mismatch, job stagnation, lack of growth, quest for a better job, content and dissatisfaction with the company policy. But ultimately it gives inconsistency within. The BPO culture however, has resulted in the creation of a new class of workers with distinct features and differently conceived identity eroding even the basic rights at work. This class is not only squaring him from the education but willing to be trapped into the seduction of money and repent on their decision when their golden phase of learning comes to a permanent end. They joined initially for the sake of fun only but later, when they address the real challenges of their reel of life which is many more than the pharaoh monetary need, it becomes too late to move back. Either they are kicked off under the ‘push attrition’ measures of the company in order to save themselves from the long time commitments of their employee or voluntary attrition due to non-compliance of expectations which are natural due to nature of the work.